Simple. You can contact UBank by:

• Calling our Direct Banking Centre on 13 30 80 (overseas +61 2 8756 0855) and speak with one of our Direct Banking Specialists
  • Users who are deaf, or have a hearing or speech impairment can call through the National Relay Service:
  • TTY users phone 13 36 77 then ask for 1300 822 665.
  • Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 822 665.
  • Internet relay users connect to the National Relay Service www.relayservice.com.au and then ask for 1300 822 665.
• Send us an Email - Send us your feedback at hello@ubank.com.au. To keep your personal information safe, please don't include details like your account number, credit card number, pin or password.
• Send us a secure message - if you are a UBank customer simply login using your login email and password and go to 'MyMoney'.
• Mail - Write to us at the following address:
  UBank Customer Resolutions Officer
  PO Box 1466 North Sydney NSW 2059
• Skype - You can 'Skype^TM Us' from anywhere in the world for free (excluding ISP costs). UBank is the first Australian Bank to enable Skype^TM calls directly into our 24x7 Australian-based Direct Banking Centre.

Simple. Call the Direct Banking Centre on 13 30 80 24/7 and speak with one of our Australian-based Direct Banking Specialists.

Yes. If you are a UBank customer and you have a login email address and password, simply login and go to 'MyMoney' then 'Send a secure message' to send us a secure message.

Yes. You can 'Skype^TM Us' from anywhere in the world for free (excluding ISP costs). UBank is the first Australian Bank to enable Skype^TM calls directly into our 24x7 Australian-based Direct Banking Centre.

Yes. You can also follow us on:

• Twitter - UBank uses Twitter to share latest news and information such as changes to our interest rates. Follow UBank on Twitter
• Facebook - UBank is on Facebook, check out our updates and insights, you can even become a fan! Visit UBank on Facebook
• YouTube - UBank posts video content on YouTube that we think you will find interesting, as well as our famous MoneyBox Videos. Visit UBank on YouTube
• friendfeed - UBank uses friendfeed to bring together content from our online presence outside of ubank.com.au. Visit UBank on friendfeed

At UBank, our products and services are designed to offer you a good place to make the most of your money.

We are always looking at ways to improve our customers' banking experience but we know that things don't always go the way they should.

We exist for you so if something goes wrong or you have a complaint, we are here 24/7 to listen and help you with any problem you might need resolved.

Your compliments and suggestions are also very important to us as they ensure we have every opportunity to understand how we can continue to offer you the service you expect.

So if you have a complaint, compliment or other feedback, please talk to us.

To contact us

You can let us know about your complaint or dispute by contacting us at:



• Speak to a real person anytime on 13 30 80
• UBank Customer Resolutions Officer
  UBank
  PO Box 1466
  North Sydney NSW 2059
• Email us at hello@ubank.com.au
• Login to your account and send us a secure message

By giving us as much information as possible, you'll help us resolve things faster. If you have any supporting documentation, please have it handy when you raise your concern.

Details about UBank's complaint handling process.